Cancel your Heldena subscription

With a regular cancellation your subscription ends at the end of the current period (month or year; during the trial: at the end of the trial).

If you only have an account without a subscription, it costs nothing. You delete it in the app under “Settings”; without access to the app, write to us at the address below.

Type of cancellation regular extraordinary (immediate, for good cause)

First and last name

Your email address

The subscription you cancel is the one that runs under this address; if more than one runs there, we cancel each.

Contract: Heldena subscription (monthly or yearly)

When should your subscription end? at the earliest possible time at a later date

What we need your details for: to identify you clearly in your declaration, to find your subscription under your email address at our payment service Stripe or in our accounts (including a subscription through PayPal, if your address is in your account with Heldena), to carry out the declaration and, for a withdrawal in the period, to refund your payment. How long: we delete your name, email address and, where given, the reason from our service as soon as the declaration has been carried out and no case is open any more, as soon as it has been filed as without a subscription found, or passed on to our mailbox as a case; until then they are held there, at most 30 days after receipt: if the declaration has not been carried out by then (for example because Stripe cannot be reached), we first pass it to our mailbox as a case; if no collective email has gone out by then either, the service deletes the details anyway. In that case your declaration may not have been carried out yet or not completely, and nobody at our end may have seen the case; we do not notify you about this. What stays: the declaration itself stays stored in the service without these details until the end of the third calendar year after the year of receipt, with its reference number, type of declaration (cancellation or withdrawal), time of receipt, language of the page, the identifier of the customer and of the subscription at Stripe, for a subscription through PayPal the identifier of the subscription, the number of your account with Heldena and, where a refund is due or was made for a withdrawal, the amount of the latest invoice, and the result, so that we can prove its receipt and show what was to be refunded; it stays stored like this even if you delete your account before. If the service refunds your payment itself, it stores for this the identifier of the payment with the provider, the amount, the time and the state of the refund, and the number of your account, so that the same payment is not refunded twice and we can assign it to your account; the entry stays until 31 December of the third calendar year after the year in which it was created (the number of your account for as long as the entry exists, at most until your account is finally deleted). In addition, our service counts declarations per email address and requests per IP address in memory, to limit abuse; for the email address it keeps a short value for this, made under a key that the service generates at random when it starts and does not store anywhere; after a restart the counters and the key are gone. If a person at our end has to review a case, that person receives your details by email. More about this is in the privacy statement(opens in a new tab).

You can also send your cancellation by email to contact@heldena.com. What counts is the moment it reaches us.